How To Remove Prospect Anxiety With A Single Email

Part of the Email Marketing for Real Estate series.

Pull on your gloves and grab that can of grease because we’re about to add some “extra slick” to your autoresponder’s drip email campaign.

real estate email marketingFirst off, the goal to any marketing funnel is to make it as slippery as possible. This means removing as much of your prospect’s anxiety as possible so that they don’t get hung up on doubts, questions, or objections.

The technique your about to learn is pretty simple. It’s just a matter of taking what’s already a standard practice elsewhere and tweaking the way it’s used and deployed.

As a Realtor you no doubt get hit with questions all of the time…

  • How much is my home worth?
  • Do we buy a dream home or buy small and remodel?
  • When’s the best time to buy?

You’ve probably got a FAQ (Frequently Asked Questions) list compiled on your website, maybe even a handout you provide your clients that address these questions.

Then there’s the ones they don’t ask you:

  • How much should I pay (will I lose) in commissions?
  • My sister’s friend’s brother is a Realtor, why not just go with him?
  • Should I sell my house without a Realtor?
  • … and on and on

Now, do you think that, depending on the answer, it could cause your prospect to slam the brakes? Yeah, that’d suck.

So, here’s what we do: use your email marketing skills and insert a FAQ email into your autoresponder drip campaign.

Here’s an example of some copy you can swipe for your email (stuff in {} are my editorial comments :-) :

Over the past few days I received a couple of interesting emails with some excellent questions and I thought you may be interested in the answers… after all, they may help you with your home buying decision. {keeps them reading}

QUESTION: I’m really blown away by the current market and all the attention real estate’s received. {acknowledge the major media reports that may very well be conflicting with your local area}

MY ANSWER: Well, I won’t argue… guess who navigates the real estate market ever day ;) {showing you’re the man on the scene… the real expert in the trenches}

QUESTION: My gut tells me that this really is a time to buy… But, this is a major investment and I don’t want to make a mistake. {this is a pretty ninja line. it keeps them emotionally connected to what they truly want, while acknowledging their fears}

MY ANSWER: Yes, it’s ALWAYS wise to be careful when making large investments. Personally, I think the current market is THE best time to steal your dream home. If anything, it’s worth exploring the opportunity, which is why I’m so busy helping folks right now. {acknowledging their concerns, show that if they wait they may miss out, and that other people are taking action now}

QUESTION: Why should I work with you? {let’s get down to business}

MY ANSWER: Well, to be totally transparent, I may not be the right Realtor for you. However, I have helped over 72 families find their homes over the past few years and here’s what one of them had to say about the experience:

“INSERT RELEVANT TESTIMONIAL”

{moving away from the stereotypical sales approach. let’s face it, you’re probably not going to sell them in an email anyway. but, you can build credibility and proof}

Now, even though I’m working with real estate all day, I’m not jaded about the market at all… in fact, I can’t wait for a house over in Grayhawk to go on the market.

That’s it… if you want to discuss your questions more in-depth, here’s my number:

(123) 456-7890

{call to action}

Pretty easy-peasy. Very easy-going, not your typical “let’s buy a house” noise. But, very powerful when used, wouldn’t you agree?

{ 3 trackbacks }

Unleash The Promotional Power of FAQ Marketing — HomeStomper
November 5, 2008 at 3:45 pm
How To Use Drip Email to Engage and Convert Your Real Estate Leads — HomeStomper
April 24, 2009 at 12:07 pm
How To Recover From A Crappy Email — Real Estate Technology | REtechSource
December 13, 2009 at 8:22 pm

{ 2 comments… read them below or add one }

1 Jonathan Bentz September 18, 2008 at 1:17 pm

Great tips for the e-mail drip campaign, Mark. I did e-mail marketing at my previous employer, and am learning that in the real estate industry, transparency is definitely the best policy when it comes to communication. It doesn’t make sense to put a sales message in front of a wide range of people who are at completely different sections of the buyer cycle.

Similar to your article here about prospect anxiety, I recently published an article addressing the different ways people can discover how much their house is worth, and thought readers of this post might be interested in checking it out. I put the link in anchor text below because the anchor text is shorter than the url. Thanks.

How Much Is My House Worth

2 Mark Eckenrode September 18, 2008 at 10:11 pm

@Jonathan Bentz – thanks for adding to the conversation. i agree with you about the transparency (such a damn buzzword now)… i tend to think of it more as knowing where the other person’s head is at and just speaking to that. being real not just with who i am, but with who they are. i should coin a new buzzword for it and become a guru or something

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